Long story short- I found a dead mouse in my couch. My husband and I just moved into a new apartment less than two months ago and this is our first NYC experience of battling mice
This is where OnTime Steam Cleaning stepped in. I was honestly in so much shock after finding the mouse that I don’t even remember how I found them on yelp lol. But I did! They were the first people I called. I asked for a quote from the woman who answered the phone. Told her there were blood stains from the mouse and that it needed a deep clean. She asked that I sent a photo of the sofa to her so that she could get an accurate quote.
I sent the photo, she called back with the quote and also gave me a discount for finding them on yelp. Luckily we were able to set up an appointment for two days later. THANK GOODNESS because I couldn’t even sit on the couch since finding what I found.
I get a call on the day of asking if I was available earlier as they were running early. They said it wasn’t a big deal if I wasn’t available early though. Luckily earlier worked much better for me! They showed up when they said that they would and carried their big steam machine up two flights of stairs in my walk up buildings with no complaints!
As for the cleaning aspect they did a wonderful and thorough job. They even showed me up close how they were getting the stains out with their own hydrogen peroxide mix. They took the time to clean the couch as if it was their own!
10/10 would recommend them and use them again myself. I’m hoping that I don’t make any new discoveries and don’t have to use them again for awhile at least. But if I do, they’ll be the first people I call.l.